Key Highlights
- OptiSol partnered with a US-based healthcare company to develop an innovative mobility solution for over-the-counter (OTC) medicine purchases.
- The solution integrated kiosk-based machines with frontend and backend technologies, ensuring 24/7 access to essential medicines.
- Designed with customer safety and privacy in mind, the solution allowed secure, contactless, and efficient transactions.
- The system enabled the client to expand reach into underserved regions while optimizing operational efficiency.
Problem Statement
01
Convenience: Customers required a round-the-clock solution to purchase essential medicines without relying on physical pharmacy staff.
02
Accessibility: Traditional pharmacies were limited in underserved areas, creating barriers for people living far from medical stores.
03
Operational Costs: Staffing pharmacies 24/7 was expensive, creating inefficiencies for healthcare providers.
04
Efficiency: Customers faced delays in traditional setups, such as waiting in lines or depending on store staff.
Solution Overview
01
OptiSol collaborated with the client to build a kiosk-enabled retail platform using technologies such as ReactNative, Java, and Spring.
02
The kiosks offered an automated, self-service medicine purchase process—the first of its kind in the client’s region.
03
The platform ensured 24/7 availability, enabling customers to quickly access OTC medicines at their convenience.
04
A user-friendly interface allowed customers to locate products easily while maintaining safety and transaction security.
05
The innovative approach bridged technology with healthcare, offering an accessible and reliable medicine distribution model.
Business Impact
Application Screenshot
About The Project
This success story highlights how OptiSol partnered with a US-based healthcare provider to develop an automated mobility solution for purchasing OTC medicines. By leveraging kiosk technology powered by ReactNative, Java, and Spring, the client introduced a first-of-its-kind self-service system that ensured 24/7 access to essential medical supplies. The solution not only improved customer convenience and privacy but also expanded healthcare access in remote regions while delivering measurable cost savings and revenue growth.
Technology Stack:
FAQs:
How does this kiosk system actually work for buying medicines?
Customers browse products on the kiosk screen, select required medicines, make a digital payment, and instantly receive securely dispensed items without staff involvement.
How secure are my payments and personal details?
All transactions are encrypted with advanced security protocols, ensuring safe payments and complete protection of customer data throughout the purchase process.
Is the kiosk available 24/7 or only during certain hours?
The kiosk operates round-the-clock, offering 24/7 availability so customers can purchase medicines anytime, without depending on pharmacy working hours.
How does this benefit customers compared to a normal pharmacy?
Customers enjoy faster service, greater privacy, and round-the-clock access to essential medicines without waiting in queues or depending on staff availability.
What happens if the kiosk runs out of stock?
The system notifies the application owner in real-time, enabling quick restocking and ensuring continuous availability of essential medicines for customers.
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