RPA for Logistics Industry - Automated email routing software

Flow Diagram

Technology Stack

Problem Statement


Inefficiency: Manually sorting and routing emails is time-consuming and prone to errors, which can lead to delays in processing and reduced productivity.


Lack of scalability: As the volume of incoming emails increases, the manual process can become increasingly difficult to manage, leading to bottlenecks and delays in processing.


Lack of automation: The manual process may not be able to handle the volume of incoming emails and may not be able to automate the process, which may lead to human error.


High operational costs: Manually handling large volumes of emails can be costly in terms of both time and resources.


Lack of consistency: Manually routing emails may lead to inconsistent or incorrect routing, which can cause delays or confusion.

Solution Overview


We have built text classifier using machine learning using 2 years’ worth of emails as training data and reports that described email forwarding details as labels to train this machine learning model.


Used Microsoft power automate to build bot to receive incoming emails. The bot first performs Regular Expression search to find identifiers like Shipment Number and annotate this email.


Built a web UI that hosts machine learning model which will be called by Microsoft power automate bot to pass email body and subject and annotated identifiers to text classifier machine learning model.


Based on classification result of ML model, email is automatically routed by bot to concerned department


The solution replaced two FTE (Full-Time Employees) using this automated bot to handle customer inquiry emails.

Business Impact


Increased efficiency: Automating the email routing process can significantly increase the speed and accuracy of routing, reducing delays and errors.


Improved scalability: Automated email routing can handle a much larger volume of emails than manual processes, allowing the business to scale up without adding additional resources.


Increased transparency: Automated email routing provides clear and detailed data on email routing, which can help to identify patterns, track progress and detect errors.


Reduced operational costs: Automated email routing can eliminate the need for manual labor, reducing costs and increasing productivity.


Consistency: Automated email routing ensures consistent and accurate routing of emails, which can help to reduce confusion and delays.

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