Key Highlights
- A leading relocation services provider faced challenges in managing communications between Destination Service Consultants (DSCs) and transferees, causing delays, service gaps, and poor experience monitoring.
- ELSAI Foundry implemented an AI-powered email intelligence system that automated extraction, analysis, and summarization of inbound and outbound emails.
- The solution leveraged NER, sentiment analysis, and automated summarization to capture key tasks, monitor client sentiment, and provide actionable insights in real time.
- Integration with the organization’s dashboard enabled admins to track tasks, proactively detect issues, and improve service transparency and operational efficiency.
Problem Statement
01
Disconnected Communication: Lack of real-time visibility between DSCs and transferees led to delays and coordination gaps.
02
Manual Monitoring: Manual portal updates caused service delays, incomplete tracking, and reduced client satisfaction.
03
Limited Visibility: Admins lacked insight into pending tasks or unresolved client concerns, impacting decision-making.
04
Operational Inefficiencies: Manual email review increased workload, slowed response times, and limited scalability.
Solution Overview
01
ELSAI Foundry automated email intelligence for relocation services, creating a scalable, accurate, and real-time monitoring workflow.
02
Emails were retrieved securely from DSC mailboxes via Microsoft Graph API and Azure AD authentication, ensuring safe access. A data extraction agent captured sender, subject, timestamp, body, and attachments while identifying key tasks such as “License appointment” or “Housing finalized.”
03
AI agents for NER, sentiment analysis, and email summarization processed the extracted data: identifying dates, locations, and names; flagging potential concerns with Red/Green scoring; and condensing entire email threads into concise summaries for easy review.
04
The processed data was delivered via secure APIs into the organization’s dashboard, enabling real-time visibility, task tracking, and sentiment insights. Modular agents and a scalable pipeline ensured seamless automation, context-aware parsing, and workflow integration while maintaining operational transparency and audit readiness.
Business Impact
About The Project
ELSAI Foundry modernized email management for a global relocation solutions provider. By combining NER, sentiment analysis, summarization, and secure API integration, the solution enabled real-time monitoring, automated task tracking, and proactive issue detection.
This transformation enhanced client experience, reduced manual effort, and empowered administrators to focus on higher-value activities while ensuring operational transparency, compliance, and scalability.
FAQs:
How does ELSAI Foundry improve visibility into email communications between DSCs and transferees?
The system retrieves emails securely, extracts key data, and delivers real-time insights to dashboards, enabling admins to track interactions, monitor pending tasks, and quickly identify any communication gaps.
How does the platform automatically detect and prioritize important tasks?
AI agents identify critical actions, such as appointments or housing confirmations, and assign Red/Green sentiment scores to highlight potential issues, allowing teams to focus on high-priority items immediately.
Can the system summarize lengthy email threads for efficient review?
Yes. The email summarization agent condenses entire threads into concise summaries, providing context and actionable insights without requiring manual reading of each email.
How does ELSAI Foundry handle sensitive email data securely?
Emails are accessed via Microsoft Graph API with Azure AD authentication, ensuring secure retrieval. All extracted data is delivered through encrypted APIs while maintaining audit-ready logs for compliance and transparency.
How does this solution improve operational efficiency and client experience?
By automating extraction, sentiment monitoring, and task tracking, manual effort is reduced, response times are accelerated, and admins gain actionable insights, resulting in improved client satisfaction and scalable, transparent workflows.
Testimonials of Our Happy Clients
Ken Kisner
Global Head of Digital R&D
My experience has been incredibly positive. They were incredibly easy to work with, even with changing requirements.
They are incredibly competitive, but are only a fraction of the cost of US companies.
They are definitely the most professional of the foreign companies that we were looking into.
Nyswyn K.
Director of Software Development
Our journey with OptiSol has been nothing short of remarkable. For over 7 years, we have partnered with them on our digital transformation, and the results have been truly transformative.
Over the years, we have come to trust OptiSol Business Solutions as a reliable and strategic partner.
Al Bagiro
CTO, Auto Insurance Company
The AI engine was completed on time and trained to 90% accuracy. Their eagerness to learn new knowledge impressed us.
Their team is large to handle multiple projects at once, and likes to resolve challenges as well as learn new things. They also welcome regular communications, and of course, needless to say, develop everything in sprints.
Dan Talken
Founder, CEO, & CTO, My Equipment Library, LLC
OptiSol Business Solutions has shown youthful skill and dedication to the projects. Moreover, they have been quick to implement their solutions without sacrificing the quality of each platform.
We’re constantly impressed with their speed and quality of the development that they achieve on a consistent basis.
Dr. A.K Pradeep
CEO MachineVantage
Exceptional Collaboration and Expertise - A Top-Notch Partner for AI, ML, and Digital Applications.
I have had the privilege of working with an exceptional team of professionals from India on numerous AI, ML, and digital application projects. Their expertise in these domains is remarkable, and they consistently impressed us with their knowledge, resources, and innovative approach.
Rick Tigges
CFO, Bemodo
They are very responsive and able to shift focus quickly as we have needed it for business reasons.
OptiSol Business Solutions has been great at documenting the timeline of the project. They were very responsive and were able to shift focus quickly, as well. They discuss what they’re working on without any issues. So far, there’s no need to improve their service.