Enhancing e-commerce operations through intelligent system integration
E-Commerce
Multi-System Integration
Retail
Key Highlights
- OptiSol partnered with a leading e-commerce retailer to streamline multi-system integrations between Shopify, Warehouse Management Systems (WMS), and MYOB accounting software for end-to-end order and inventory management.
- The client faced operational challenges due to manual fulfillment processes, inconsistent data synchronization, and limited security controls across interconnected systems
- OptiSol developed a robust architecture leveraging message queues, webhook-based automation, and secure authentication to ensure reliability and scalability.
- The integrated automation framework reduced manual effort, improved real-time data consistency, and created a future-ready platform for expansion and partner onboarding.
Problem Statement
01
Integration Complexity: The client relied on multiple interconnected systems such as Shopify, WMS, and MYOB. Frequent manual synchronization caused mismatched data, inconsistent updates, and workflow interruptions, making seamless communication between systems extremely challenging.
02
Manual Fulfillment: Order updates were processed manually, requiring coordination between different teams and systems. This manual effort often led to delays, human errors, and inconsistent order tracking across platforms, slowing down overall fulfillment efficiency.
03
Security Gaps: The existing system lacked modern authentication measures, making it difficult to control user access securely. Without two-factor authentication, the platform was vulnerable to unauthorized access and potential data breaches.
04
Scalability Issues: With growing order volumes, the system struggled to handle peak loads efficiently. The lack of a scalable architecture caused slow performance during high-traffic periods, affecting customer experience and operational reliability.
Solution Overview
01
Secure Access: OptiSol implemented a robust JWT-based authentication system integrated with TOTP-based two-factor authentication. This ensured secure access for all users, reducing risks while maintaining a smooth and user-friendly login experience.
02
Automated Fulfillment: The team developed webhook-based automation for order fulfillment, connecting Shopify with WMS and MYOB systems. Missed webhook scenarios were handled through scheduled fallback jobs, ensuring that no order updates were ever lost.
03
Inventory Sync: A centralized multi-source inventory management system was created to synchronize stock levels in real time. This automated flow eliminated data mismatches between platforms, maintaining consistent and accurate inventory visibility at all times.
04
Partner Order Management: OptiSol built an automated data exchange mechanism for third-party vendors using SFTP integration. It included automated shipping cost calculation, daily job scheduling, and real-time synchronization for smooth partner order management.
05
Reliable Architecture: The architecture was redesigned using RabbitMQ-based message queuing with retry mechanisms and dead-letter queues. This ensured reliable message delivery, efficient data processing, and uninterrupted operations even during peak system loads.
Business Impact
About The Project
This success story highlights how OptiSol empowered a leading online retail brand to overcome the complexities of multi-system integration across their e-commerce ecosystem. The client struggled with disconnected workflows, manual order updates, and limited visibility into real-time inventory data.
By designing a secure, scalable, and automated integration framework, OptiSol enabled the retailer to streamline operations, ensure data consistency, and enhance security. The intelligent automation of order fulfillment and partner processing reduced manual workload, improved accuracy, and provided a future-ready infrastructure to scale with evolving business needs.
FAQs:
How did OptiSol ensure secure access control?
A JWT-based authentication mechanism with TOTP two-factor authentication was implemented, providing secure yet convenient access for authorized users.
How was order fulfillment automated?
Webhook listeners were created to capture real-time updates from Shopify and automatically update fulfillment status in WMS and MYOB systems.
What measures ensured data reliability?
Retry mechanisms, dead-letter queues, and monitoring tools were implemented to ensure message delivery and data consistency even during failures.
What impact did automation have on operations?
The automation framework reduced manual work by 60% and improved fulfillment accuracy, resulting in faster processing and reduced human error.
Is the system scalable for future integrations?
Yes, the modular architecture supports easy onboarding of new partners and systems as the business expands.
Testimonials of Our Happy Clients
Ken Kisner
Global Head of Digital R&D
My experience has been incredibly positive. They were incredibly easy to work with, even with changing requirements.
They are incredibly competitive, but are only a fraction of the cost of US companies.
They are definitely the most professional of the foreign companies that we were looking into.
Nyswyn K.
Director of Software Development
Our journey with OptiSol has been nothing short of remarkable. For over 7 years, we have partnered with them on our digital transformation, and the results have been truly transformative.
Over the years, we have come to trust OptiSol Business Solutions as a reliable and strategic partner.
Al Bagiro
CTO, Auto Insurance Company
The AI engine was completed on time and trained to 90% accuracy. Their eagerness to learn new knowledge impressed us.
Their team is large to handle multiple projects at once, and likes to resolve challenges as well as learn new things. They also welcome regular communications, and of course, needless to say, develop everything in sprints.
Dan Talken
Founder, CEO, & CTO, My Equipment Library, LLC
OptiSol Business Solutions has shown youthful skill and dedication to the projects. Moreover, they have been quick to implement their solutions without sacrificing the quality of each platform.
We’re constantly impressed with their speed and quality of the development that they achieve on a consistent basis.
Dr. A.K Pradeep
CEO MachineVantage
Exceptional Collaboration and Expertise - A Top-Notch Partner for AI, ML, and Digital Applications.
I have had the privilege of working with an exceptional team of professionals from India on numerous AI, ML, and digital application projects. Their expertise in these domains is remarkable, and they consistently impressed us with their knowledge, resources, and innovative approach.
Rick Tigges
CFO, Bemodo
They are very responsive and able to shift focus quickly as we have needed it for business reasons.
OptiSol Business Solutions has been great at documenting the timeline of the project. They were very responsive and were able to shift focus quickly, as well. They discuss what they’re working on without any issues. So far, there’s no need to improve their service.