Key Highlights
- OptiSol partnered with a long-established environmental service provider to create a unified digital platform that streamlined waste management and field service operations across North America.
- The platform integrated multiple systems, automating 90% of repetitive tasks, enabling the client to focus more on customer experience and service delivery.
- Consolidation of data and operations into a single platform improved visibility, reduced security risks, and fostered stronger collaboration across distributed teams.
- The implementation drove measurable gains in efficiency, customer satisfaction, and operational cost savings.
Problem Statement
01
Data Silos: Fragmented platforms restricted access to real-time data, hampering analysis and decision-making.
02
Security Gaps: Multiple systems exposed the organization to higher risks of data breaches and inconsistencies in security protocols.
03
Collaboration Barriers: Disconnected workflows created delays, miscommunication, and reduced team productivity.
04
Operational Inefficiencies: Manual, repetitive tasks consumed resources, reducing focus on customer engagement and compliance needs.
Solution Overview
01
OptiSol partnered with the client, a 60+ year-old environmental service provider, to design a unified digital platform for waste management and field service operations.
02
The platform streamlined finance, customer service, environmental operations, and industrial services across sites in the US, Canada, and Mexico.
03
Automation of 90% of repetitive tasks freed the internal workforce to prioritize customer engagement and strategic initiatives.
04
A single, integrated solution was developed to support complex waste treatment, disposal services, and a wide range of industrial operations.
05
The real-time online data system empowered customers to monitor compliance, track services, and manage operations with enhanced transparency.
Business Impact
About The Project
For over nine years, OptiSol has partnered with this client on more than ten enterprise and digital service platforms. In this initiative, OptiSol implemented a unified platform consolidating workflows across geographies and service divisions. By digitizing operations, enhancing security, and improving collaboration, the solution delivered long-term efficiency, superior customer experience, and significant cost savings for the client’s environmental service operations.
Tech Stack
FAQs
How did multiple systems create security gaps?
Using multiple disconnected systems exposed inconsistent security protocols, increased the risk of data breaches, and made monitoring and safeguarding sensitive information challenging across operations.
How does the platform handle complex waste management operations?
The platform automates workflows, tracks disposal processes, ensures compliance, and coordinates resources efficiently, simplifying complex waste treatment, recycling, and industrial services.
How does it improve transparency for clients and teams?
Real-time dashboards provide updates on operations, compliance, and service status, enabling clients and teams to monitor activities and make informed decisions instantly.
How does the platform integrate finance, customer service, and industrial operations?
By consolidating workflows into a single system, it connects finance, service, and operational data, allowing seamless coordination, reporting, and resource optimization across departments.
Can other environmental service companies adopt a similar solution?
Absolutely. The platform’s modular and scalable design allows other companies to customize it for their workflows, compliance needs, and operational requirements.
Testimonials of Our Happy Clients
Ken Kisner
Global Head of Digital R&D
My experience has been incredibly positive. They were incredibly easy to work with, even with changing requirements.
They are incredibly competitive, but are only a fraction of the cost of US companies.
They are definitely the most professional of the foreign companies that we were looking into.
Nyswyn K.
Director of Software Development
Our journey with OptiSol has been nothing short of remarkable. For over 7 years, we have partnered with them on our digital transformation, and the results have been truly transformative.
Over the years, we have come to trust OptiSol Business Solutions as a reliable and strategic partner.
Al Bagiro
CTO, Auto Insurance Company
The AI engine was completed on time and trained to 90% accuracy. Their eagerness to learn new knowledge impressed us.
Their team is large to handle multiple projects at once, and likes to resolve challenges as well as learn new things. They also welcome regular communications, and of course, needless to say, develop everything in sprints.
Dan Talken
Founder, CEO, & CTO, My Equipment Library, LLC
OptiSol Business Solutions has shown youthful skill and dedication to the projects. Moreover, they have been quick to implement their solutions without sacrificing the quality of each platform.
We’re constantly impressed with their speed and quality of the development that they achieve on a consistent basis.
Dr. A.K Pradeep
CEO MachineVantage
Exceptional Collaboration and Expertise - A Top-Notch Partner for AI, ML, and Digital Applications.
I have had the privilege of working with an exceptional team of professionals from India on numerous AI, ML, and digital application projects. Their expertise in these domains is remarkable, and they consistently impressed us with their knowledge, resources, and innovative approach.
Rick Tigges
CFO, Bemodo
They are very responsive and able to shift focus quickly as we have needed it for business reasons.
OptiSol Business Solutions has been great at documenting the timeline of the project. They were very responsive and were able to shift focus quickly, as well. They discuss what they’re working on without any issues. So far, there’s no need to improve their service.
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