Conversational Bots for Scheduling Appointments

Business Impact

  • Scheduling client meetings or team calls across continents can be tedious considering different time zones and DST.
  • Scheduling client meetings or team calls across continents can be tedious considering different time zones and DST.
  • Adding team members to a meeting and avoiding all the schedule conflicts can be a time-consuming task.
  • Replacing manual scheduling with an automated bot that can schedule tasks at a preferred time without any intervention.
  • Google Trends reports a 4-fold increase in interest in chatbots over the past ten years.
  • OptiSol has developed a chatbot solution that acts as a scheduler for creating meetings with the option to add any number of users with a planned and desired schedule.
  • The chatbot solution is integrated with the MS teams where employee responses are gathered and time meetings are scheduled.


Solution Overview


Used Graph API to get info of employees


Collected data of time zone & DST and used every time while schedule meeting.


Get the employee response in chatbot integrated with MS Teams and process it with Rasa and provide them a valuable response


People with similar interest are clustered together and a meeting is scheduled where they can talk and share about their interests with others.



Employees can interact with others and get to know each other making work life less stress during work from home.


Cost effective and more interactive when compared to other chatbot models

Trusted and Proven Engagement Model

  • A nondisclosure agreement (NDA) is signed to not disclose any sensitive information revealed over the course of doing business together.
  • Our NDA-driven process is established to keep clients’ data and IP safe and secure.
  • The solution discovery phase is all about knowing your target audience, writing down requirements, and creating a full scope for the project.
  • This helps clarify the goals, and limitations, and deliver quality products & services.
  • Our engagement model defines the project size, project development plan, duration, concept, POC etc.
  • Based on these scenarios, clients may agree to a particular engagement model (Fixed Bid, T&M, Dedicated Team).
  • The SOW document shall list details on project requirements, project management tools, tech stacks, deliverables, milestones, timelines, team size, hourly/monthly rate cards, billable hours and invoice details.
  • On signing the SOW, an official project kick-off meeting shall be initiated.
  • Our implementation approach, ecosystem, tools, solutions modelling, sprint plan, etc. shall be discussed during this meeting.

Our Award-Winning Team

A seasoned AI & ML team of young, dynamic and curious minds recognized with global awards for making significant impact on making human lives better

Awarded Bronze Trophy at CII National competition on Digitization, Robotics & Automation (DRA) – Industry 4.0



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