Healthcare Case Study
Patient Insurance Validation Automation
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Challenge
Manual insurance form validation and eligibility checks involving handwritten/typed forms, repeated IVR interactions with insurers, and manual transcription leading to high turnaround time and error-prone processes.
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Solution
Multi-agent orchestration with OCR form processing, automated IVR interactions, speech-to-text transcription, and intelligent coverage analysis.
Agent Orchestration Results
- 15-20 days reduced to minutes for end-to-end automation
- Form to coverage report completely automated
- IVR integration with speech-to-text processing
- Ready for hospital/insurance systems integration
Insurance Case Study
Certificate of Insurance (COI) Email Automation
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Challenge
Manual review of COI email requests and attachments causing repetitive data entry across decentralized subaccounts, delays due to missing/inconsistent inputs, and difficulty in tracking audit compliance.
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Solution
Multi-inbox monitoring via IMAP, intelligent OCR parsing, smart field mapping, NowCerts CRM integration, and automated COI generation with SMTP delivery.
Agent Orchestration Results
- 60 seconds from request to COI issuance
- Scalable to 100s of subaccounts with consistent performance
- Increased accuracy with reduced human intervention
- Full visibility & compliance-ready audit trails
