OptiSol follows extensive corporate standards and policies to govern the operations and activities. Our vision and mission statements guide our journey towards excellence.
“To be a corporation built with empowered human capital that engages in challenging opportunities across knowledge based business practices”
“To be a reliable outsourcing services partner, providing optimized business solutions with delivery excellence for small and medium enterprises worldwide”
Clients – listen to the Voice of the Customers (VoC), comprehend the Critical to Quality (CTQ) and deliver Technology Enabled Business Solutions. Employees – to provide an environment that allows them to stay creative, continually learn and work with mutual respect that facilitates Solutions with Excellence (SwE) to our customers. Organization – understand customers from different Geography, Language, Culture and Macro Setup in order to become genuinely sensitive and responsive to World Class Service and Solution Provider. Society – Responsible and Equal Employment Creation
Statement of Quality
At OptiSol, we take simple but very effective approach towards ensuring quality standards on our client deliverable. We keep it simple since “Quality” by itself is a qualitative subject and need to have processes that can deliver verifiable outcomes. Our quality process starts from listening to the voice of our customers, understanding their problem statement and defining the critical to quality parameters right at the start of the engagement. Our quality processes also establish internal QA function as the internal voice of the customer and ensures effective toll gates on quality through defined quality metrics that measures service levels, internal efficiency and customer satisfaction